Interlibrary Loan

Interlibrary Loan is a service offered through our library to those with a valid library card that is in good standing (i.e. user info is up to date, and the account has no accumulated or overdues).

If there is an item that you would like to borrow that is not available in our collection, we may be able to order it through the Interlibrary Loan System of Ontario Public Libraries, with some limitations.

Limitations

Only library materials that are 1 year or older may be requested using this service. Lending libraries will not send out new releases.
Requests can take approximately 2-6 weeks to fill. Some requests may take longer depending on the location of the lending library and the availability of the title.
The library cannot guarantee your request will be fulfilled by a certain date.
Library materials that are already available at the library cannot be requested unless it is for a book club
There is a maximum of 2 open requests - this does not include existing interlibrary loans on your account.
Reference materials and textbooks cannot be requested
Due dates are set by the lending library and renewals are not always guaranteed. Late fees of up to $1/day may apply.
Not all libraries lend DVDs and Audiobooks which may affect availability
Borrowers are responsible for the replacement cost of lost or damaged items. This cost will be determined by the lending library.
Loss of borrowing privileges will result if a patron is consistently late returning interlibrary loan material.

Placing a Request

In Person

Fill out an interlibrary loan request form at the front desk with the title/author of the item you would like to borrow, and hand it to the staff member serving you. They will make sure the order gets submitted ASAP.

By Phone

Call us at 613-338-2262 to place your interlibrary loan request. Before calling, make sure you have the title/author of the item you would like to borrow. If you are leaving a voicemail, please leave your name and preferred method of contact as well.

Online

Email librarian@hastingshighlandslibrary.ca to place your interlibrary loan request. Be sure to include the title/author of the item you would like to borrow. You can also fill out the form below.

Once you have made your request, the staff member in charge of Interlibrary Loans will search for the requested item in the lending database.

If it is available, the order will be submitted, and you will be notified upon its arrival.

If the item is not available for any reason, you will be notified.